Skip to main content

Contact

Smartphone held in hands

​

 
For questions about any of our Screening Programs, please use the following phone numbers:

Breast Screening Client Services – 1-800-663-9203 (or 604-877-6187)
          Use the clinic locator to book a mammogram near you.
Cervix Screening Client Services – 1-877-702-6566 (or 604-707-5965)
Colon Screening Client Services – 1-877-702-6566 (or 604-707-5965)
Lung Screening Client Services – 1-877-717-5864 (or 604-877-6274)

You can also contact us using the online inquiry form below. If your question is in response to a notification letter, please provide the Notice ID that is on the letter so that we can better assist you.

See the inquiry form below. 

 

BC Cancer leads the provincial planning and regional delivery of cancer care for British Columbians. BC Cancer's mandate covers the full spectrum of cancer care and includes organized cancer screening programs for British Columbia.

As a program of the Provincial Health Services Authority, we receive relevant personal health and contact information from government organizations and health professionals that are directly involved in your care. BC Cancer is committed to keeping your information private, confidential, and secure at all times.

We use this information to:
  • Invite you to consider screening when you are age-eligible;
  • Remind you when you are due for your next screening test; and,
  • Inform you of your screening test results, including follow-up information (if required).
  • Collect feedback via surveys for the purposes of planning and evaluating BC Cancer screening programs.
Find answers to your questions below about notifications sent to you by BC Cancer Screening.

How will BC Cancer contact me? 

BC Cancer Screening will contact you by mail. If we need to contact you right away (ie. to make an appointment with a health care provider), a program representative may call you.

What notices will I receive from the cancer screening programs?

BC Cancer mails the following notices to program participants:

  • Invitations to consider screening when you are age-eligible;
  • Reminders when you are due for your next screening test, and,
  • Screening test results, including follow-up information (if required).
Once available, these notices can also be viewed online at Health Gateway.

What is Health Gateway?

Health Gateway provides secure and convenient access to many of your health records. Anyone 12 and over in BC can get access.

You can view use your Health Gateway account to view new BC Cancer Screening reminder and result letters.

Can I choose not to be contacted by BC Cancer Screening? 

You can choose to opt out of receiving notices about breast, cervical, and/or colon cancer screening. To make this request, complete this Notification Opt-Out Form and send it to BC Cancer. It can take up to 30 days to process your request. Until then, you may get other letters about cancer screening.

Once your request is processed, we will send confirmation of your removal from our mailing list unless otherwise indicated in Section 2 of the Notification Opt-Out Form.

What will change if I ask BC Cancer Screening to stop notifying me about cancer screening? 

You will continue to have access to the same health care services, including cancer screening services, even if you ask to stop getting notices from BC Cancer Screening. It means that you assume full responsibility for the decision to not receive communication from the program(s) that are designed to support you with cancer screening.

You will not be invited or reminded to arrange for your next appointment when it is time to be screened for cancer and you will not get your cancer screening test results in the mail.
 
You, along with your health care provider, will be responsible for staying up to date with your cancer screening tests.

Can I choose which letters to opt-out of?

You can choose which specific programs – Breast Screening, Cervix Screening, Colon Screening – to stop receiving communication from. We are unable to process requests to opt-out of receiving specific types of letters (ie. reminder letters, results letters).


Can I opt back into receiving communication from BC Cancer Screening? 

Yes, you can choose to start receiving communication from BC Cancer again by calling the BC Cancer Screening Client Services Centre at 1-800-663-9203. ‎

Is BC Cancer Screening authorized to have my personal health information? 

BC Cancer Screening is a program of BC Cancer and a member agency of the Provincial Health Services Authority. The program collects personal information under the authority of the Health Act and section 26(c) and (e) of the Freedom of Information and Protection of Privacy Act (FIPPA).


Your information may be used and shared as authorized by the related Acts. We may ask your health care provider or other organizations to provide us information about you (e.g. copies of records or test results or to confirm your identity and personal health number). In particular, your information may be used:


  • To identify you and communicate with you about your health care;
  • To provide you with health services;
  • To monitor the quality of our services and cancer screening trends in BC;
  • For education and training;
  • For research as permitted by FIPPA.
Your identity is never disclosed without your prior consent unless disclosure is required by law (e.g. court order, subpoena). We take all reasonable steps to ensure that your personal health information is treated confidentially and stored securely.
 
Our software partners are able to access data in our system for the purpose of troubleshooting technical errors. ‎

What do notices from BC Cancer Breast Screening look like? 




What do notices from BC Cancer Cervix Screening look like? 




What do notices from BC Cancer Colon Screening look like? 



What do notices from BC Cancer Lung Screening look like? 


 

 
BC Cancer Screening is a program of BC Cancer and a member agency of the Provincial Health Services Authority. The program collects personal information under the authority of the Health Act and 26 (c) and (e) of the Freedom of Information and Protection of Privacy Act (FIPPA).

Your information may be used and shared as authorized by the related Acts. We may ask your health care provider or other organizations to provide us information about you (e.g. copies of records or test results or to confirm your identity and personal health number). In particular, your information may be used:

  • To identify you and communicate with you about your health care;
  • To provide you with health services;
  • To monitor the quality of our services and cancer screening trends in BC;
  • For education and training;
  • For research as permitted by FIPPA.
Your identity is never disclosed without your prior consent unless disclosure is required by law (e.g. court order, subpoena).

We take all reasonable steps to ensure that your personal health information is treated confidentially and stored securely. Our software partners are able to access data in our system for the purpose of troubleshooting technical errors. ‎

We use this information to:

  • Invite you to consider screening when you are age-eligible;
  • Remind you when you are due for your next screening test;
  • Inform you of your screening test results, including follow-up information (if required); and,
  • Collect feedback via surveys for the purposes of planning and evaluating BC Cancer screening programs.
Please note, to improve timeliness, some supportive services are provided by external laboratories in Canada and the United States. All personnel and contracted providers with whom information is shared are required to keep the information secure and confidential in accordance with applicable laws.

Any questions regarding the collection of the information by BC Cancer can be directed to:

BC Cancer Screening
8th Floor, 686 West Broadway
Vancouver BC V5Z 1G1

To request access to your records with the BC Cancer Breast Screening Program, please complete this form.
 


Online Inquiry Form:



​Screening saves lives
Screening can prevent cancer or help catch it in its earliest stages, for better outcomes. 

Screening programs
SOURCE: Contact ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © Provincial Health Services Authority. All Rights Reserved.

    Copyright © 2024 Provincial Health Services Authority